Quality Assurance Policy

1.0 Statement Of Intent – Quality Assurance Policy:

Environmental South West is committed to conducting its activities and operations with due regard to maintaining the utmost standards of quality.

Achievement of the policy’s objectives detailed below involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.

The objectives which underpin the policy are:

  • To develop a full understanding of the needs of our customers.
  • To work in close co-operation with clients, customers, suppliers and sub-contractors to provide the right quality work and service, first time.
  • Actively to seek customer feedback and to use this as a format for continuous assessment and improvement.
  • To develop the potential of our employees to ensure all members of staff are capable of undertaking work required in a safe and responsible manner, in accordance with the Firm’s Health and Safety and Environmental policies.

Environmental South West is fully committed to delivering the objectives of this Quality Policy statement within all its activities and work undertaken by the Firm. Environmental South West has implemented a management structure that is based on the quality and commitment of its professional and experienced management.

The Firm’s Partners have a specific responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Policy is maintained and improved.

Envirtomental South West’s approach is to listen to our clients and customers and to openly discuss the individual requirements of every contract, thus ensuring that our clients remain fully satisfied with our service delivery. With each project we undertake, a Quality Plan is implemented, encompassing control measures that ensure the client’s requirements are met, within the specified time, and in line with the budget. To this end, we endeavour to work as a committed team in a spirit of co-operation with the client and their customers.

Signed by:___Henry sig____________________________________________

Date 2009
For and on behalf of:
Environmental South West